Re: [舉發] 連署罷免版主(原PO己被水桶中故代轉錄)
※ 引述《nomo2377 (明年才打牌)》之銘言:
文長恕刪。
其實……我想教教各位一些事。
不管是你在ptt,或是在外面去面對所謂的客服。
「按層級逐級呈報」這是必要的條件。
你不照人家的規則玩,基本上你應該就玩不過人家。
其實發文在這吵著要罷免版主,這意義不大。
因為光是不照規則走這一點人家就可以把你們全部吃死掉了。
我通常在遇到客服不當時我都是這樣:
客服→客服主管→客服部經理→公司副理→公司經理→副總經理→總經理→董事長。
你得一層一層來,即便耗時,你還是得照這流程走。
今天你們不滿版主,光是去跟小組長一直講並不是辦法。
最好就是先一人一信,火了版主(如果他會發火的話)
因為你們向版主提醒,依規定他7天內一定要有所回覆。
而他回覆你們若不滿,就要進行再溝通。
再溝通(最慢14天)都溝通無效。才上訴給小組長。
到小組長那邊,一樣是要跟小組長溝通,如果一樣小組長的回答你們不滿。
那你們可以上訴到組務那邊。
流程一樣如果組務的處理你們都不滿了。
那才依流程再上報到站方去。
如果各位都只會想著要直接跨過條件去申訴。
最終就只會換到「程序不符,無法辦理」這樣的回答。
最重要的,所有中間的溝通信件往來或是證據都必須保留。
提不出個像樣的證據你們怎麼講最終都無法讓上層採信說詞而被退回。
另外在各位和版主溝通時,詢問的內容有沒有個清楚的文字很重要。
如果用模糊不清的內容要版主詳細回答你,可能只會換來信件無效這件事。
以上,我很認真的教你們要怎麼做了。
你們只要照著做,才有機會達到你們想要的目標。
但你們不願意照著做的話………
到小組長那邊大概就只會一直被打回來而已。
--
※ 發信站: 批踢踢實業坊(ptt.cc)
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