[問題] Seagate的雞瘟硬碟送修

看板Storage_Zone (儲存裝置)作者 (↑↑↓↓←→←→BA)時間15年前 (2010/10/29 12:32), 編輯推噓0(0010)
留言10則, 3人參與, 最新討論串1/1
之前閒閒查筆記型電腦的相關討論 (皇家的U80V) 發現我目前這台所用的硬碟 就是之前出過機瘟的 ST9500325AS 剛剛閒著沒事幹想做GHOST映像 結果兩次都出現無法讀取某個磁區的異常 用HD TRNER 來掃硬碟有掃到一個壞軌 剛剛去SEAGATE網站查詢保固狀態 想送RMA 結果他顯示 *Warranty Status & *Options Component The product you identified was sold as a system component. Please contact your place of purchase for service. Seagate sells many drives to direct OEM (Original Equipment Manufacturer) customers. These products are usually configured for the OEMs only, as components for their systems. You must contact your place of purchase for any warranty support on these drives. If you purchased this unit directly from Seagate, please return to the previous page and verify your Seagate customer number, because the customer number you entered ( ) does not match our records. 請問這是不是說 他不接受我RMA 必須把硬碟送當地代理商(皇家)維修檢測才可以? 若這樣 硬碟沒過保固 筆電過保固 不就要被收一次維修費? -- 如果違反板規不能貼 請推文或站內信告訴我 千萬不要劣退 帳號很難養 〒△〒 謝謝 -- ※ 發信站: 批踢踢實業坊(ptt.cc) ◆ From: 59.120.113.157

10/29 13:31, , 1F
意思大致是 硬碟是OEM 所以保固要找皇家
10/29 13:31, 1F

10/29 13:32, , 2F
至於收費問題 可能要請你問皇家 ~
10/29 13:32, 2F

10/29 13:34, , 3F
嘖...那表示皇家連保固也買斷了嗎?
10/29 13:34, 3F

10/29 17:56, , 4F
不是,因為這是"賣給華碩的零件"
10/29 17:56, 4F

10/29 17:56, , 5F
對原廠而言,華碩算是這硬碟的 end user
10/29 17:56, 5F

10/29 17:57, , 6F
而你只是買了這組起來的筆電的 End user
10/29 17:57, 6F

10/29 17:57, , 7F
所以就是...華碩為你的整臺筆電負責
10/29 17:57, 7F

10/29 17:58, , 8F
而零件原廠為賣給華碩的零件負責....
10/29 17:58, 8F

10/29 17:58, , 9F
所以你要修這零件,就是整臺扔給華碩搞定....
10/29 17:58, 9F

10/29 18:26, , 10F
了解 謝囉
10/29 18:26, 10F
文章代碼(AID): #1CoavsBH (Storage_Zone)
文章代碼(AID): #1CoavsBH (Storage_Zone)