[問題] 中華合約到期，無法立即調降費率
大家好:
本人2015/11/30合約到期
於2015/11/29至中華神腦門市，提出合約到期後，
2015/12/1要調降月租費，調降成3G 183元(不需網路)
門市人員告知，合約未到期
無法調降，只要2015/12/1合約到期後
打中華電信客服，當日即可更改自己想要的費率，當日就可以生效。
今天2015/12/1打去中華電信客服要更改費率，
客服說要下個月1號才能生效(2016/1/1)，
為什麼門市人員說可以，客服卻不行
我們消費者沒合約也不能更改，
之前是學專591，原合約的原價費率一個月要1000多元
那我們就要多用一個月的原價，浪費1000多元，跟調降成183元，差了6~7倍。
目前準備向NCC申訴，請問還有其他的方法爭取合理的權益嗎?
謝謝~
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