[求救] 小紅傘無法連線進行更新

看板AntiVirus (防毒)作者Willful1 (自強不息!!)時間5年前 (2020/11/22 01:35)推噓2(2推 0噓 3→)

留言5則, 2人參與討論串1/1

軟體版本：Avira Antivirus Pro 15.0.2011.2022 作業系統：Win10 家用版 1909 (OS Build 18363.1198) 問題描述：小紅傘於本週四(11/19)早上開始無法更新，雖然網路狀態一切正常，防火牆也未更動但錯誤訊息顯示為網際網路連線失敗、因此無法更新。目前防毒軟體仍未到期，請教大家該如何設定以使得更新作業能正常執行，謝謝大家~ 錯誤報告： Avira Antivirus Pro Updater Complete product update Creation time: Saturday, November 21, 2020 11:19:03 AM Operating system: Windows 10 Home () [10.0.18363] 64 bit Product information: Product version: 15.0.2011.2022 Updater: C:\Program Files (x86)\Avira\Antivirus\update.exe 15.0.2010.1999 Update resource: C:\Program Files (x86)\Avira\Antivirus\updaterc.dll 1.0.2004.608 Library: C:\Program Files (x86)\Avira\Antivirus\update.dll 15.0.2010.1999 GUI: C:\Program Files (x86)\Avira\Antivirus\updgui.dll 15.0.2009.1990 Temp Directory: C:\ProgramData\Avira\Antivirus\TEMP\UPDATE\ Backup folder: C:\ProgramData\Avira\Antivirus\BACKUP\ Installation Directory: C:\Program Files (x86)\Avira\Antivirus\ Updater folder: C:\Program Files (x86)\Avira\Antivirus\ AppData folder: C:\ProgramData\Avira\Antivirus\ Connection settings: - Connection type: Web server - Transfer type: Existing connection - Proxy settings: No proxy 11/21/2020,11:19:03.226 [UPD] [INFO] Get product file from update server using direct connection. 11/21/2020,11:19:04.089 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:07.091 [UPD] [INFO] Get product file from update server using direct connection. 11/21/2020,11:19:07.952 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:13.954 [UPD] [INFO] Get product file from update server using direct connection. 11/21/2020,11:19:14.812 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:23.817 [UPD] [INFO] Get product file from update server using direct connection. 11/21/2020,11:19:24.718 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:24.719 [UPD] [INFO] Get product file from update server using system proxy. 11/21/2020,11:19:25.624 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:28.626 [UPD] [INFO] Get product file from update server using system proxy. 11/21/2020,11:19:29.525 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:35.527 [UPD] [INFO] Get product file from update server using system proxy. 11/21/2020,11:19:36.415 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:45.418 [UPD] [INFO] Get product file from update server using system proxy. 11/21/2020,11:19:46.334 [UPD] [ERROR] Connection to Avira update bridge failed: SSL peer certificate or SSH remote key was not OK. Error Code: 51. Check your Internet connection or proxy settings. 11/21/2020,11:19:46.335 [UPD] [ERROR] Missing settings from updater bridge: No filename list and update server is available. 11/21/2020,11:19:46.336 [UPD] [ERROR] No Internet connection. Summary: ******** 0 Files downloaded 0 Files installed Saturday, November 21, 2020 11:19:46 AM The update failed! Error: 4 -- ※ 編輯: Willful1 (114.137.93.103 臺灣), 11/22/2020 01:37:03